Rockville Auto Repair

Mon - Thu: 8:00 AM - 5:00 PM
Fri: 8:00 AM - 4:00 PM
5

Honesty and Reliability 1) Several times, I've brought my car to Charles Automotive, thinking something was wrong and would need expensive labor and parts. Instead of agreeing and taking advantage of me, I was told nothing major was wrong and was told the minor remedy. This time, a tire was low. I suspected a damaged tire that might need replacing. Instead, I was told it just needed air. 2) When something is wrong, they correctly diagnose it and fix it the first time.

Mr. Follender, thank you for being a long time, loyal customer. We really appreciate you and taking care of your Toyota Celica.

- Charles Automotive and Tire
5

Great service! Very friendly and wasnt charged for the fixing of a loose heat shield. Definitely would recommend.

Thanks David, glad we could get the rattle taken care of in your Nissan quickly. If you need something in the future, please keep us in mind.

- Charles Automotive and Tire
5

Integrity in automotive service! You can certainly rely on Charles Automotive for honest offerings. Was so happy to find them for my state inspection after a scam attempt at DARCARS. Have found my new Maryland mechanics!

Thank you Ro for the nice comments. Sorry to hear about your past experience. We look forward to working with you whenever you need us.

- Charles Automotive and Tire
2

They are friendly, however they will charge you 50% more compared to other mechanics in the area. On parts and supplies they increased the price by 220%. While they don't follow the service cost online for $40, but instead is marked down as $20 on paper. I'm new to this place. So I don't really mind comparing and finding the the numbers. Take it as it is business is business.

Myung, Thank you coming to Charles Automotive & Tire yesterday and taking the time to write a Google Review. We appreciate you giving us a try. I'm not sure what you are referring to $40 on-line and $20 on paper. Or increasing prices by on parts. We've been in business since 1976. We offer fair prices and excellent customer service. We hope you come back and see us.

- Charles Automotive and Tire
5

Always very happy with Gary and his team. Charles Automotive understands that sometimes its best to keep a car in tip top shape, and other times you only have to fix what's necessary - it all depends on the clients specific needs. I'd recommend them to anyone who wants honest maintenance of their vehicle.

Thank you Seth.

- Charles Automotive and Tire
5

My car was checked expressly without a charge. Good guys..

Thanks for the review Leke. Happy we could help. If you some help in the future, please let us know.

- Charles Automotive and Tire
5

They changed my headlights on my Chrysler quickly. If you can replace anything quickly on a damn Chrysler, you win. Definitely coming back for all maintenance because it’s inevitable driving this POS Chrysler.

Kevin, Chrysler cars are not that bad to work on. We could name a few that are tougher. Thanks for coming in and for the review.

- Charles Automotive and Tire
5

Stand up guys. Friendly service. Upfront pricing. Get you in/out quickly and conveniently located (Nebel Street, two blocks off Randolph). Will definitely be back!

Josue, thank you. I'm glad we could get your tire taken care of. Keep that nice car on the road.

- Charles Automotive and Tire
5

Outstanding service! Quick, informative, and genuine. What I appreciate most other than the expected quality of the requested service is genuine care regarding customer service. These folks not only put my comfort as priority in their waiting area but also took the time to inform me of my vehicle's current status and upcoming maintenance. I took this opportunity based off a Groupon oil change deal and am definitely looking forward to choosing them for future maintenence!

Thank you Nancy. We really appreciate you noticing all the things we do to earn our customer's trust.

- Charles Automotive and Tire
5

I HIGHLY recommend Charles Automotive & Tire! This morning, unfortunately I noticed a leak in one of my tires, and found a nail. I called 2 places (one was the car dealership we usually use), but neither could fit me in quickly or at a convenient time. One place told me I would have to wait all day, and the other place couldn't see me for 2 more days. I did a quick google search, and decided to try Charles Automotive & Tire, given the great reviews. When I called this morning, they were able to fit me in despite their busy schedule. They were very professional and respectful! When I arrived, they looked at my tire immediately, removed the nail, and patched it up within 15 minutes!!! I am truly blown away by how fantastic their service was. It is SO hard to find a reliable and trustworthy automotive repair shop, and I am grateful that I found this place. The fast and convenient service is key for me, since both my husband and I work full time. We will definitely 100% be returning here for all of our future car needs.

Thank you Caitlin for the glowing review. I'm glad we could get you taken care of. We always try to work people in for something simple and or emergencies. We look forward to seeing you again.

- Charles Automotive and Tire