This was my first visit here, after taking my 2014 Avalon Hybrid to my Toyota dealership for every service. It was time for my 60K service (which was a very expensive one) and Charles Automotive did it for 1/3 of the price I would have paid at Toyota. I checked the reviews first and decided to take a chance on them and am so happy I did! During the service, which took less than an hour (I waited in their waiting room) they discovered I needed a new 12V battery which they had to order. It was Friday and Monday morning I got a call to bring my car in for the 12v battery replacement. Again, my cost for the battery and installs was about 30% what I would have paid for the part and installation from Toyota, AND, I believe they got the battery from Toyota. I set up my appointment via email with Gary, and Jim did my work. They were so personable, professional and honest! I would highly recommend them and will definitely be going back in the future. So happy I found them.